Terms and Conditions

This Agreement sets out the terms and conditions of your use of the Moore Delights Ltd website located at www.balloondelivery2u ("the Website") By using this website you are agreeing to abide by the terms and conditions including the Privacy Policy set out here.

Correspondence address & Customer Service

This e-mail address is being protected from spam bots, you need JavaScript enabled to view it 5 Willdor Grove, Stockport, SK3 0TW

Conditions

1. An order for goods placed by you, the buyer through our websites shall be subject to these terms and conditions

2. All other terms and conditions express or implied are excluded to the fullest extent permitted by law.

3. Nothing in these terms and conditions affects the statutory rights of any consumer

Orders

4. All orders for goods shall be deemed to be an offer by the buyer to purchase goods under these terms and conditions

5. The buyer is responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly.

6. No order submitted by the buyer, shall be deemed to be have been accepted by us unless and until we confirm acceptance of the your order by e-mail (where applicable) or by telephone

7. We are entitled to refuse any order placed by you and will not be required to provide an explanation

Goods

8. The goods may differ slightly from the images shown

9. We reserve the right to substitute products of a similar description and standard if the requested goods are not available but will use reasonable endeavours to match your order exactly. A buyer receiving a substituted product, shall be entitled to return the goods for a full refund within 10 working days from the date of delivery, should the substituted product not be acceptable.

Price and Payment

10. The full price of the goods will be the price quoted on the website at the date the order is received and will include V.A.T. and delivery in the United Kingdom unless specified otherwise. Prices are in pounds sterling.

11. We reserve the right, by giving notice to the buyer at any time before delivery, to increase the price of the goods to reflect any increase in the cost to us, which is due to any factor beyond our control.
 
12. In the event of there being such an increase in the price of the goods the buyer shall be entitled to cancel the order at any time before delivery

Payment

13. When we provide any goods under these terms and conditions, payment will be charged to the credit card account provided on the website order form or to a third party account.

14. By placing an order the buyer agrees to payment being charged to the credit card account or electronic payment account as provided on the order form.

15. Title to the goods will pass to the buyer on payment in full of the price of the goods. Payment is required in advance

16. We will issue an electronic receipt to the email address provided on the form once the goods have been dispatched

Delivery

17. The goods will be delivered to the address provided on the order form and the risk in the goods shall pass to the buyer upon such delivery taking place

18. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused. If however we are unable to deliver your goods by the date quoted for delivery the buyer will be entitled to cancel the order at any time before delivery takes place

19. We are only able to guarantee delivery to in the United Kingdom at present.

20. We shall not be liable to the buyer for short delivery of the goods however caused but will provide the outstanding goods as soon as is reasonably practical. If however we have not delivered the outstanding goods within 7 working days from the first date of delivery the buyer will be entitled to cancel the order for the outstanding goods

Return of goods

21. The buyer will inspect the goods as soon after delivery as is reasonably practicable and will notify us of any shortages, defects or any other complaint in respect of them within 7 working days from the date the goods were delivered.

SAVE IN RESPECT OF ANY SHORTAGES OR DEFECTS IF THE BUYER FAILS TO COMPLY WITH THIS CLAUSE WE WILL NOT BE HELD LEGALLY LIABLE IN RESPECT OF ANY OTHER COMPLAINT WHICH SHOULD HAVE BEEN BROUGHT TO OUR ATTENTION WITHIN THIS PERIOD

Purchasers Warranty

22. The buyer warrants that all details provided on the order form for the purpose of purchasing the goods are correct, that the credit card used is with authority and there are sufficient funds or sufficient unused limit available to cover the cost of the goods

LIMITATION OF LIABILITY

23. We will use reasonable endeavours to carry out our obligations in a reasonable time but will not be liable to the buyer for any loss, costs or expenses arising directly or indirectly from any delays and we will not be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform, any obligations in relation to this agreement, if the delay or failure was due to any cause beyond our reasonable control.

If prevented from carrying out our obligations we will notify you in writing. If we are still prevented 3 weeks from the date of such notice then either party may give notice cancelling the agreement. If the agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform

24. Except where the buyer is dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the goods

25. Except for death or personal injury caused by our negligence, we will not be liable to the buyer for any loss of profit, any indirect special or consequential loss, damage, costs, expenses or other claims arising out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973.

Intellectual Property

26. The copyright in material contained in this website and any trademarks and brands included in that material belongs to Moore Delights Ltd or its licensors

27. You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited

Website

28. We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these

29. All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods

30. We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to part or all of the website without notice or liability

General

31. We may from time to time change, add or remove portions of these terms and conditions but if so it will post a notice of any such changes on the website

32. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this agreement and the remainder of the provision in question will not be affected.

33. English law will apply to this agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

34. The headings in this agreement are for convenience only and will not affect their interpretation.

Queries and Complaints

35. We aim to respond to e-mail, faxed and written queries within 48hrs. Our customer services can answer telephone queries Monday to Friday in office hours.

36. In respect of complaints, we will consider the nature of the complaint and will contact you within 21 days of the complaint giving you the result of the enquiries and what we proposes should be done.

Multiple Currencies

37. We accept only the currency of the United Kingdom (Pound sterling).

Overseas Orders

38. We are able to ship to international addresses, although certain restrictions may apply. Standard charges of £10 will apply per order, although we reserve the right to change this if deemed necessary. You may be subject to additional import duties or taxes.  Moore Delights Ltd cannot be responsible for any such charges.

 Conditions of Use

Privacy policy

This privacy policy sets out how “Moore Delights Ltd” uses and protects any information that you give “Moore Delights Ltd” when you use this website.

“Moore Delights Ltd]” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Moore Delights Ltd” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10^th November 2007.

What we collect

We may collect the following information:

·         name and job title

·         contact information including email address

·         demographic information such as postcode, preferences and interests

·         other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Internal record keeping.

·         We may use the information to improve our products and services.

·         We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·         From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

·         We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·         whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

The information contained in this website is for general information purposes only. The information is provided by Moore Delights Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Moore Delights Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Moore Delights Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Terms and conditions of website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Moore Delights Ltd’s relationship with you in relation to this website.

The term “Moore Delights Ltd” or “us” or “we” refers to the owner of the website whose registered office is 5 Willdor Grove, Stockport, SK3 0TW. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·         The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·         Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·         Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·         This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·         All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·         Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

·         From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·         You may not create a link to this website from another website or document without Moore Delights Ltd’s prior written consent.

·         Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales

Helium Ballon Usage

      * Where applicable, always use un-inflated/deflated balloons away from young children(potential choking hazard for children under 8 years from broken and un-inflated balloons)
* Dispose of all plastic bags and packaging attachments associated with the item supplied.
* After event/use, destroy and dispose of the items carefully.

* Warning! children under 8 years old can choke or suffocate on un-inflated balloons.  Adult supervision is required.  Keep un-inflated/deflated balloons away from children.  Discard broken balloons at once.
* Made from natural latex.
* Do not release outdooors or near electric power lines.
* Helium is an asphixiant; do not inhale it.